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Agency operations consulting

Agency operations consulting

For agency leaders who need to work on the business, not in the business.

For agency leaders who need to work on the business, not in the business.

For agency leaders who need to work on the business, not in the business.

Expert guidance for small agency owners struggling with services, hiring, pricing, and project management.

20 years of agency operations experience, at your disposal.

Expert guidance for small agency owners struggling with services, hiring, pricing, and project management.

20 years of agency operations experience, at your disposal.

Expert guidance for small agency owners struggling with services, hiring, pricing, and project management.

20 years of agency operations experience, at your disposal.

Book a free 30-min call

Who I work with

Figuring it out alone? You're not the first.

Most of my clients run agencies of 10⁠–⁠20 people. The work is good and the team is solid, but the owner is still in the middle of everything. Sound familiar?

I'm doing strategy, design and proposals. And our social media.
The founder is the bottleneck
I feel completely blind. Is there a proven system I should be using?
No system for running the business
The quality of our profits went up. The quality of our work went down.
Profit versus quality
Our project audits just turn into figuring out who screwed up.
The same project problems, again
Book a free 30-min call →No pitch. Just a conversation about where you're stuck.

Solo, or running a team of 1–5? Not On Your Own is built for you →

I was employee #3 at Metalab, and oversaw its growth from a hot mess to a global powerhouse.

I was employee #3 at Metalab, and oversaw its growth from a hot mess to a global powerhouse.

I was employee #3 at Metalab, and oversaw its early growth from a hot mess to a global powerhouse.

For two decades since, I've held senior roles across sales, operations, and account management at agencies of every size — and since 2022, I've been helping owners fix the same hard problems I spent my career either solving or causing.

Unprofitable projects. People problems. Communication meltdowns. If you're dealing with any of it, I've probably got a scar from it.

For two decades since, I've held senior roles across sales, operations, and account management at agencies of every size — and since 2022, I've been helping owners fix the same hard problems I spent my career either solving or causing.

Unprofitable projects. People problems. Communication meltdowns. If you're dealing with any of it, I've probably got a scar from it.

Services

Three easy ways to work together

Three easy ways to work together

01


Advisory

Advisory

An ongoing working relationship in which we decide on priorities, and work together to solve them. We meet as often as you'd like and talk about whatever you want.

Ideal for: Agency owners looking for an experienced long-term advisor to join the team

02

Retainer

Flexible + on-demand help. Buy 10+ hours and get a dedicated booking calendar. Perfect for an agency owner who needs serious help but only once in a while.


Ideal for: Agency owners who need periodic expert input as challenges arise

03

1-Hour Workshop

Focused 1-hour consultation to solve a timely challenge. Perfect for a crisis moment where you need a fresh perspective.

Ideal for: Agency owners who need expert input quickly


Book your hour · $250 →

Focused 1-hour consultation to solve a timely challenge. Perfect for a crisis moment where you need a fresh perspective.


Book your hour · $250 →

proof

Praise from past clients

Praise from past clients

“

Mark’s a mensch who truly knows his stuff when it comes to agencies.

Andrew Wilkinson

FOUNDER, TINY

“

Mark’s insights helped improve our operations, business planning, and growth strategy. With his deep experience in agencies, he guided us with exactly the right advice for our stage.

Matt Kim

CEO, ZYPSY

“

Simply put, Mark's the real deal. I would advise any agency owner to seek Mark's advice. Mark is a pleasure to work with and knows what he's talking about.

Carl Tengberg

CEO, Shore

“

Mark brought a fresh perspective and steady presence during a real period of transition for our organization. He's been invaluable in helping us navigate org structure, surface the right priorities, and think clearly about growth, and he's just a genuinely warm, thoughtful person to work through hard problems with.

Kesah Schmitt

President, Bust Out

“

Mark has been a great addition to our team by assisting us with complex business decisions and identifying blind spots before it’s too late, all while providing valuable insights and strong strategic thinking.

Fred Sarmento

Founder & CEO, Twistag

“

Mark's advice has been game-changing — he's been invaluable in advising and supporting business-wide operational changes. Our weekly chats provide so much value, and his experience and expertise shine through on every catch-up!

Jack Foster

Operations Director, Multiply

“

Mark has a deep understanding of what it actually takes to build and scale agencies. He's been through many of the same roadblocks agency founders face, and learned from them the hard way. Having someone share those lessons can compress years of trial and error into a few hours.

Yash Bagal

Founder, Spectral

“

Mark has been advising us for over a year, and it's been one of the most impactful periods for the company. I really value working together.

Illia Krupenikov

GM, O0

You’re On Your Own book cover by Mark Nichols

Book

Book

A field guide for starting your own agency.

A field guide for starting your own agency.

You’re On Your Own is my short, practical roadmap for finding clients, pricing your work, and avoiding the early mistakes that make agency life harder than it needs to be.

You’re On Your Own is my short, practical roadmap for finding clients, pricing your work, and avoiding the early mistakes that make agency life harder than it needs to be.

Project tracking software for agencies that hate heavyweight PM tools.

Project tracking software for agencies that hate heavyweight PM tools.

Glance gives agencies one calm place to see where every project stands, what happens next, and what’s waiting on someone — plus a share link clients can check anytime.

It's simple project management built just for agencies, from years of experience.

Glance gives agencies one calm place to see where every project stands, what happens next, and what’s waiting on someone — plus a share link clients can check anytime.

It's simple project management built just for agencies, from years of experience.

Try Glance for free

Let's get your agency where you need it to be.

Book a call or send a note. We'll start there.

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